Frequently Asked Questions
Welcome to Peralta Cigars support. Below are answers to the most common questions from our customers.
Orders & Payments
How do I place an order?
Browse products, add items to cart, and proceed to checkout to complete payment securely.
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary by region and integration status.
Can I modify or cancel an order after placing it?
If your order has not shipped yet, contact support as soon as possible and we will do our best to assist.
Shipping
Where do you ship?
We currently focus on U.S. deliveries. Shipping availability and rates are confirmed at checkout.
How long does shipping take?
Delivery times depend on destination and selected shipping method. You will receive tracking when available.
Do you offer free shipping?
Free shipping promotions may be available for qualifying orders. See banner messages and coupon terms.
Returns & Refunds
What is your return policy?
Contact us within 7 days of delivery if there is an issue with your order. Eligibility depends on product condition and order status.
What if my package arrives damaged?
Please email support with your order number and clear photos of the package and product so we can help quickly.
Product & Storage
How should I store my cigars?
Store cigars in a humidor at stable humidity and temperature to preserve aroma and construction.
Are products authentic?
Yes. Peralta Cigars is committed to offering premium, authentic products sourced through trusted channels.
Age Verification (21+)
Do you sell tobacco products to minors?
No. You must be 21 years of age or older to access and purchase tobacco products from this site.
Why do I see an age confirmation prompt?
Age verification is required to comply with legal and platform requirements for tobacco product sales.
Coupons & Promotions
How do I use a coupon code?
Enter your code at checkout in the coupon field, then apply it before completing payment.
Can I combine multiple coupons?
Usually no, unless a promotion explicitly states otherwise.
Account & Support
Do I need an account to order?
Guest checkout may be available, but creating an account helps track orders and manage future purchases.
How can I contact support?
Email us at admin@peralta.dominicancigars.com.do and include your order number if applicable.
Warning: Tobacco products are intended for adults 21+ only. Nicotine is an addictive chemical.